PRIVACY NOTICE

www.lovingpawsboarding.com

Effective date: 25th March 2024

I. Introduction

Welcome to the Loving Paws Daycare & Board privacy policy (“Policy”). This Policy explains how we collect, use, disclose, and protect your information when you use our website, www.LovingPawsBoarding.com (the “Website”), and the services we offer (the “Services”).

This Policy applies to all users of the Website and Services. By accessing or using the Website or Services, you agree to be bound by this Policy. If you disagree with any part of this Policy, you may not access or use the Website or Services.

II. Information We Collect

We collect information from you in a variety of ways when you use the Website and Services. This information can be categorized as follows:

Personal Information (collected directly):

This is information that can be used to identify you as an individual. The personal information we collect may include:

  • Your name
  • Contact information (email address, phone number)
  • Pet information (breed, name, medical history)

We collect this information when you:

  • Create an account on the Website
  • Make a reservation for daycare, spa services, or boarding
  • Contact us with a question or request
  • Subscribe to our email list

Automatically Collected Information:

When you use the Website, we may automatically collect certain information about your device and browsing activity. This information may include:

  • Your IP address
  • Device type and operating system
  • Web pages you visit on the Website
  • Dates and times of your visits
  • Links you click on the Website

We collect this information using cookies and other similar technologies. Cookies are small data files that are stored on your device by the Website. You can control cookies through your web browser settings.

Information from Third Parties:

In some cases, we may collect information about you from third parties. This information may include:

  • Information from online booking platforms where you make reservations
  • Information from social media platforms if you connect your account to our Website

We will only collect information from third parties that they are authorized to share and that complies with applicable law.

Sensitive Information:

We do not collect any sensitive information about you, such as your race, ethnicity, religion, sexual orientation, or health information (other than your pet’s medical history provided for service purposes). If you accidentally provide us with sensitive information, please contact us immediately and we will take reasonable steps to delete it.

III. Use of Information

We use the information we collect for a variety of purposes, including:

  1. To provide the Services: We use your information to provide you with the daycare, spa services, and boarding services you request. This includes processing reservations, sending confirmation emails, and contacting you about your pet’s stay.
  2. To process reservations and payments: We use your information to process your reservations and payments for the Services. This may involve using third-party payment processors.
  3. To send pet-related communication: We may use your contact information to send you important pet-related communication, such as appointment reminders, pet care tips, and special promotions. You can opt out of receiving marketing emails at any time (see Section VIII).
  4. To improve our services and personalize your experience: We may use the information we collect to improve our Website and Services and to personalize your experience. This may include analyzing your browsing activity to understand your preferences and recommending services that may be of interest to you.

IV. Sharing of Information

We will not share your information with any third party except in the following limited circumstances:

  1. Service Providers: We may share your information with service providers who help us operate the Website and provide the Services. These service providers are contractually obligated to keep your information confidential and to use it only for the purposes for which we disclose it to them. Examples of service providers include veterinarians (if needed for your pet’s stay), online booking platforms, and payment processors.
  2. Legal Requirements: We may disclose your information if we are required to do so by law, such as in response to a court order or subpoena. We may also disclose your information to protect the rights, property, or safety of ourselves or others.
  3. No Sharing for Marketing by Third Parties: We will not sell or share your information with any third party for marketing purposes without your consent.

V. Data Retention

We will retain your information for as long as necessary to fulfill the purposes for which it was collected and as permitted by law. For example, we may retain your reservation information for a certain period of time after your pet’s stay to fulfill our contractual obligations and for tax purposes. We will also retain your information if you have opted in to receive marketing communications from us until you unsubscribe.

Once your information is no longer needed, we will take reasonable steps to securely delete it.

VI. Children’s Privacy

The Website and Services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you believe that your child has under 13 has provided us with personal information, please contact us immediately and we will take steps to delete the information from our systems.

VII. International Data Transfers

If you are located outside of the United States, your information may be transferred to and processed in the United States. The United States may have different data protection laws than your country. We will take steps to ensure that your information is treated in accordance with this Policy and applicable law. This may include entering into standard contractual clauses approved by the European Commission for transfers of personal data from the European Union.

VIII. Your Choices

We respect your right to control your information. You have the following choices:

  1. Accessing and Updating Your Information: You can access and update your personal information at any time by logging into your account on the Website or by contacting us.
  2. Opting Out of Communications: You can opt out of receiving marketing emails from us by clicking the unsubscribe link in any marketing email we send you. You can also opt out of marketing emails by contacting us.
  3. Data Deletion Requests: You can request that we delete your personal information by contacting us. We will comply with your request subject to certain exceptions, such as where we are required to keep your information for legal or compliance purposes.
  4. Do Not Track Options: Some web browsers may transmit “do not track” signals to websites. We currently do not take action in response to these signals.

IX. Security

We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. These steps include:

  • Using secure servers to store your information
  • Using encryption to transmit your information
  • Limiting access to your information to authorized personnel

However, no security system is perfect and we cannot guarantee the security of your information.

X. Third-Party Links

The Website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read the privacy policies of any third-party website that you visit.

XI. California Consumer Privacy Act (CCPA)

If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA). You can learn more about these rights by visiting the California Attorney General’s website at https://oag.ca.gov/privacy. We will comply with all applicable provisions of the CCPA.

XII. Changes to this Privacy Notice

We may change this Policy from time to time. We will notify you of any changes by posting the new Policy on the Website. The new Policy will be effective upon posting.

XIII. Contact Us

If you have any questions about this Policy, please contact us at [email protected]

XIV. Effective Date

This Privacy Notice is effective as of March 25, 2024.

Additional Considerations:

The following sections are optional and may not be applicable to Loving Paws Daycare & Board. You can decide if you want to include them based on your specific business practices and data collection methods.

  • XV. Social Media Use: If you interact with us on social media, we may collect information about your social media profile and your interactions with us.
  • XVI. Testimonials and Reviews: We may publish testimonials and reviews on our Website that contain personal information. We will only do so with your consent.
  • XVII. Biometric Information: We do not collect any biometric information about you.
  • XVIII. Governing Law and Jurisdiction: This Policy will be governed by and construed in accordance with the laws of the State of [your state], United States of America.
  • XIX. Dispute Resolution: Any dispute arising out of or relating to this Policy will be resolved by binding arbitration in accordance with the rules of the American Arbitration Association.
  • XX. Entire Agreement: This Policy constitutes the entire agreement between you and us with respect to the subject matter hereof and supersedes all prior or contemporaneous communications, representations, or agreements, whether oral or written.
  • XXI. Severability: If any provision of this Policy is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall remain in full force and effect.