Policies

Updated policies effective as of April 4, 2024

Check In

All Dogs that will be attending daycare must check in betweek 7am-12pm. Check in for dogs that are boarding is 3pm. Early check in is available for boarding betweek 7am-12pm incurring a half day of daycare.  

LATE CHECK OUT

If your dog is picked up after 7pm for daycare or boarding, a $15 charge will apply. Pets remaining after 7:30pm will be boarded for the night, incurring an additional charge for an overnight stay.

Deposits

Deposits are non-refundable without exceptions. Please only book a boarding reservation if you are absolutely certain your dog will need to be boarded during those dates.

EARLY CHECK OUT (BOARDING)

As a boutique hotel, we pride ourselves on accommodating a limited number of dogs compared to other facilities in the area. We rely on confirmed reservations for the exact duration booked by our clients. Should you decide to pick up your dog or cat early from their boarding stay, please be aware that you will be charged for the entire reservation. We appreciate your understanding and adherence to our policy. Thank you.

LEASHES/LEASH REACTIVITY

All dogs must be on a leash when entering the facility. Please do not allow your dog to roam off-leash on the property. Retractable leashes are not permitted in our facility. Exercise caution when entering the lobby.

Please keep your dog(s) on a leash and under your control in the lobby. An employee will assist you by taking the leash from you when appropriate. Thank you for your cooperation.

MEDICATIONS

We are delighted to administer medication to dogs boarding with us, and there is no additional charge for this service. We take medication administration seriously and can accommodate various forms of medication, including shots, asthma inhalers, and more.

CANCELLATION POLICY

Once you have a confirmed and booked reservation, you have up to two weeks prior to the reservation date to make changes or cancel without financial responsibility. However, if changes or cancellations are made after the two-week period, you will be financially responsible for the entire confirmed boarding stay. Please note that deposits are non-refundable, regardless of the notice period.